FAQ

Q: What if my cover arrived damaged or missing a part?

Email us immediately at info@tonneaucoverswarehouse.com and we will ship you a new cover or the missing parts. Customer service is paramount to us.

Q: I accidentally made a mistake on my order, what do I do?

Contact us immediately at info@tonneaucoverswarehouse.com and we will correct it.

Q: How much is shipping?

Shipping to the continental 48 states is free. For a quote to Alaska, Hawaii or Canada email us at info@tonneacoverswarehouse.com.

Q: How fast will my tonneau cover get to me?

We have distribution warehouses all over the country. Many time, our customers get their tonneau cover the day after they order it. If an item is backordered we will let you know immediately.

Q: How can I assure my payment is secure?

We have partnered with PayPal, the worldwide leader in payment security.

Q: Does Tonneau Covers Warehouse have a privacy policy?

Yes we do, you can find it here: http://tonneaucoverswarehouse.com/ft-2636-privacy-policy.html

Q: Do you sell gift cards?

Yes we do, email us at info@tonneaucoverswarehouse.com and we will send you instructions on how to purchase a gift card.

Q: Do you price match?

Yes we do, contact us at info@tonneaucoverswarehouse.com and we will match any price.

Q: Do you offer live chat support?

Yes we do, just click on our chat button in the lower right hand corner of our website.

Privacy Policy

Q: Communications

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Tonneau Covers Warehouse to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

Q: Brochure Mailing List

If you have requested a Tonneau Covers Warehouse brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from Tonneau Covers Warehouse, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.

Q: Communications to Serve You

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Tonneau Covers Warehouse offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Tonneau Covers Warehouse takes great pride in having you as a customer and we will ensure your privacy as a customer. Tonneau Covers Warehouse does not sell or exchange names or any other information about our customers with third parties.

Q: Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Q: Service Providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Q: Special Events

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

Q: Business Transfers

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

Q: Cookies, IP Addresses, Pixel Tags and Tracking Technology

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

tonneaucoverswarehouse.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

Q: Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

Q: Links

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Q: Security

Tonneau Covers Warehouse seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Q: Notification of Policy Changes

Tonneau Covers Warehouse reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

Q: Updating Personal Information

If you are a registered member at Tonneau Covers Warehouse, you can change your personal information at any time by updating your information at check-out.

Q: Contacting Us

We welcome your comments and questions about privacy. Please send email to info@tonneaucoverswarehouse.com.

We are confident that your visit to Tonneau Covers Warehouse is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 888-994-2201.


Shipping & Returns

Q: What do you charge for shipping?

Tonneau Covers Warehouse, unlike our competitors, NEVER charges for shipping your cover.

Q: What shipping options are available?

Online orders will be shipped via FedEx or UPS. However, large items including one piece covers such as Undercover will be shipped via freight. We do not ship to P.O. boxes.

Q: Do you ship outside of the USA?

We do ship outside of the USA. Please email us for a shipping quote.

Q: Do you ship to Alaska and Hawaii?

We do ship to Alaska and Hawaii. Please email us for a shipping quote.

Q: What could cause a shipping delay?

Shipping delay can occur when the wrong address or zip code is submitted for the shipping address. If the shipping company can not deliver the package we will contact you via phone or email.

During the holiday season shipping delivery may vary.

Q: Is there a cost on returns?

If an item needs to be returned the shipping fees are the customer's responsibility.

Q: Return and Exchange Fees

If you’d like to exchange something from your order, there are no fees, except for your shipping cost back to us.. For returns, we will accept them and charge you a 15% restocking fee on tonneau covers. Once the product is returned and inspected, you will receive a refund, minus the restocking fee. The product must be in new condition to be returned. No returns will be accepted without a Return Material Authorization (RMA).

These Items Are Not Returnable

  • Custom Painted Products